30-day guarantee

I offer a 30-day guarantee on the accuracy of my piano tunings.

My goal is to give you a concert level tuning, however, tuning a piano is difficult and time consuming and there may be occasions when a mistake is made.

I don’t view a tuning appointment as ending when I walk out the door. If you have a legitimate concern about the tuning within the next 30 days, just let me know. I’d much rather make a short return trip than have you live with a piano that doesn’t sound quite right, or worse, feel the need to hire a different tuner and pay full price again.

What the guarantee does not cover:

Repair needs that affect tuning stability – Loose tuning pins, a cracked pin block, or a separated bridge can all affect how well a piano holds its tuning. I bring all repair needs to your attention during your tuning appointment; however, repair work is an additional cost.

String breakage – If a string breaks while you are playing the piano, it can cause several neighboring strings to go out of tune.

Environmental issues – Opening windows near a piano or placing it next to an exterior door or directly in front of a furnace vent can cause it to go out of tune more quickly. Likewise, moving a piano from one room to another, or worse, from one house to another, can easily put it out of tune.

If you just bought a piano, it’s best to move it to its permanent location and allow it to acclimate to its new environment for about a week before having it tuned.

Massively out-of-tune pianos – Pianos that haven’t been tuned in twenty or more years can sometimes be so far out of tune that bringing them back up to pitch places a significant amount of new stress and tension on the instrument. It can take time for the piano to stabilize under that increased load. In these cases, a second tuning within 90 days may be needed to fully stabilize the tuning.